The Service Process

The service process begins with reliable's friendly and experienced customer service staff contacting the customer to set an appointment.

The evening before the appointment, the customer will receive an automated call from our proprietary Automated Customer Contact System to tell them their time frame and give them some preliminary information and instructions on the Service process.  This call will be repeated the morning of service.

The customer will receive another automated call when the technician leaves the previous stop and is on the way to the next home. Once the Technician arrives, he will greet the customer, provide them with an information sheet about the service process, and then will begin the actual needed repairs.  The technician will follow a thorough check-list to make sure that they have addressed all the issues and customer concerns.

Once our technician has completed all of the work he will then ask the customer to inspect his work and ask if of their satisfied.

Finally, the technician then uses Reliable’s proprietary reporting technology to transmit the photographs and work report, in real time, to Reliable's data center.  The service report will be available instantly to the retailer.

 

 

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